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1
Yes, I‘ve been there, too. Especially the format of „start/stop/continue doing.“ What worked for me was a format where you first collect data going through what happened and rank/sort to find what was most painful before even going into solutions.
2
@CFDevelop I don‘t care about the format but I‘ve seen it enable even the more quiet ones speak out and share observations that really helped improve. Alternatively you need people with good relationships who are comfortable and able to negotiate what needs to improve.